Reference

braziljitu Privacy Policy for Your Account

Our braziljitu Privacy Policy explains how we handle your account details, phone verification, device signals and wallet records when you use DANA, OVO, GoPay or QRIS.

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braziljitu braziljitu Privacy Policy for Your Account
PRIVACY HELP DESK

Get Help With Your Data Request

A clear support path matters when you want to ask about the Privacy Policy, correct an account detail or question a wallet record. Use the support contact shown beside your account area and include the email or phone number attached to your account. We may ask for a simple identity check before discussing private records, and access remains subject to local law.

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Policy questions

Send your Privacy Policy question through our support contact with your account email or phone number, so we can locate the relevant record without asking you to post private details publicly.

Data correction

If your phone verification detail or account contact is incorrect, tell us which field needs changing. We will explain the check required before updating the account record.

Wallet records

For a DANA, OVO, GoPay or QRIS record question, include the transaction reference rather than a wallet password. Our support path can then compare the receipt and account status.

HOW WE HANDLE DATA

Privacy Controls Around Your Account

We keep the Privacy Policy practical by connecting each data use to an account action you recognise.

Account details

We use your name, contact route and phone verification details to create and protect your account. These fields help us match a privacy request to the correct account before discussing records.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be stored to match receipts with wallet status. We do not need your wallet password for this check.

Device signals

When you sign in on mobile or desktop, technical signals may help identify unusual access. They support account protection and are handled under the purposes stated in this Privacy Policy.

Cookie settings

Cookies can remember selected settings and help us understand account navigation. You can manage browser cookie controls, although changing them may affect sign-in preferences or saved page choices.

Record retention

We retain account, payment and support records only as long as needed for the stated purpose or a legal requirement. The retention period can vary by record type and request.

Request changes

To request a copy, correction or permitted deletion, contact support from the account route and describe the record involved. We may verify your identity before processing the request.

Privacy Policy Answers for Indonesia

These Privacy Policy answers cover the questions we hear before an account is opened: what data we use, how wallet records are matched, what cookies do and how to request a change. If your question is specific to your account, use the support route with the relevant reference and avoid sending passwords or full wallet credentials.

It covers account details, phone verification, device signals, cookies, support records and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use phone verification to help create the correct account, protect sign-in access and match a privacy request to you. We may ask for an identity check before changing that record.

Yes. The Privacy Policy covers payment references and receipt details used to match DANA, OVO, GoPay or QRIS activity with your account and wallet status, without requesting your wallet password.

Contact support through the account route, identify the records you want and provide your account email or phone number. We may verify your identity before assessing the request under local law.

Yes, you can ask us to correct an inaccurate contact, phone verification or account field. Tell support what is wrong and we will explain the required check before making a change.

Cookies may remember settings and support account navigation on your browser. You can adjust browser controls, but removing cookies may affect saved preferences or parts of the sign-in path.

We keep payment and account records for the period needed for the stated purpose or a legal requirement. The period can differ by record, and support can explain the applicable request path.